FAQ

Register or sign in to your Lonewolf Apparel account by going to our my account page and entering your username (or email address) and password. You can reset your password here.

We hate ‘spam’ as much as you do and that’s why we promise only to deliver you ‘value’ with our emails. But if you wish to unsubscribe you can at any time by clicking the link at the bottom of each email we send you.

Quickly review your purchases from Lonewolf Apparel that details the product/s purchased, the date of purchase, the amount and what payment method you used to make the purchase.

To return your product, you should email us at sales@lonewolf-apparel.nz for the return address. Depending on where you live, the time it may take for your exchanged product to reach you may vary. For more on our return process, read our refund and returns policy.

Lonewolf Apparel brings you premium yet affordable apparel as an online store. Therefore, at this point in time (unfortunately) we do not accept drop off returns (thanks for your understanding).

Lonewolf Apparel do not currently offer gift receipts but stay tuned and watch this space because we will soon. And when we do, you will be able to return our items with gift receipt according to our refund and returns policy.

We specialise in affordable, unique, fresh and stylish high-quality apparel that is suitable for everyone and you won’t find anywhere else. You’ll get the right look for your workout.

Lonewolf stands for anyone that has struggled with adversity in their life and we see it as our brand’s obligation to grow, adapt and be stronger like anyone in our community that has overcome adversity.

Lonewolf Apparel strictly abide by the manufacturers and suppliers code of conduct not just to follow rules but so as to ensure you are only receiving premium quality apparel at an affordable price that will go the distance.

We offer fast, reliable and convenient shipping through New Zealand post. Please note we promise to get your delivery to you ASAP but please be patient over the weekend period, public holidays and any delays due to COVID-19.

You can track your order conveniently through your my account page through the tracking number we provide you after purchase. Tracking is updated frequently and rest assured your purchase will be with you soon.

Access the payment method you used to make your purchase from Lonewolf Apparel through the my account page.

When making a purchase from Lonewolf Apparel please note we accept all visa cards, master cards and Paypal.

Lonewolf apparel charges you the full amount before you make a purchase from our store and then shipping is arranged promptly. This is in line with all financial regulations and governing authorities.

As part of a secure payment, your credit card number, expiry date and cryptogram are encrypted in the transmission to protect you and ensure that no data flows in the clear via the internet.

Gift cards are coming soon to Lonewolf Apparel – stay tuned and watch this space!

Gift cards are coming soon to Lonewolf Apparel – stay tuned and watch this space!

Gift cards are coming soon to Lonewolf Apparel – stay tuned and watch this space!